Nonprofit Cloud
built for mission, not margin.
— Run your mission, not your spreadsheets.
Power of Us Program, 10 free licences
Qualifying nonprofits get 10 Salesforce licences at no cost. We help you apply and get started.
NONPROFIT CLOUD IMPACT · OUR CLIENTS
— What Is Nonprofit Cloud
Salesforce, built from the ground up for mission-driven organisations.
A standard CRM tracks customers and sales. Nonprofit Cloud tracks donors, grants, program participants, volunteers, and outcomes, because that is how nonprofits measure impact.
Nonprofit Cloud started as NPSP, the Nonprofit Success Pack, built by the Salesforce community specifically for charities and NGOs. Salesforce.org now maintains it as a fully supported industry product, rebuilt on the same platform your commercial Salesforce counterparts use but with a data model designed for the sector.
Where a standard CRM has Accounts and Contacts, Nonprofit Cloud has Households, Organisations, and Relationships. Opportunities become gifts, pledges, and grants, with soft credit tracking, matching gift management, and tribute handling built in.
Your fundraisers, program managers, and grant writers all work in one place. Leadership sees a single picture of your mission's health.
Fundraising
Manage individual donors, major gifts, recurring giving, campaigns, events, and matching gifts in one connected system.
Program management
Track program enrolment, service delivery, participant outcomes, and waitlists. Measure the impact you are delivering on the ground.
Grant management
Track grant applications, reporting deadlines, funder relationships, and award stages, from prospect to closeout report.
Volunteer management
Recruit, schedule, track hours, and communicate with volunteers. See who showed up, who did not, and who is ready to give more.
— Key Features
The capabilities that run your whole organisation.
Nine features that nonprofit teams use every day. All connected. All in Salesforce.
Donor & constituent 360
Every donation, interaction, relationship, and communication history in one record. Household accounts link families. Soft credits recognise every person who influenced a gift.
Campaign management
Run appeals, events, and online campaigns. Track response rates, average gift, and ROI per campaign. See which segments give more and reach them differently next time.
Recurring giving
Set up and manage monthly, quarterly, and annual pledges. Automated payment processing, lapsed donor alerts, and upgrade prompts keep your recurring revenue healthy.
Major gift management
Moves management stages, stewardship plans, ask amounts, and capacity ratings. Relationship managers track every touchpoint with your most important donors.
Impact reporting
Report on programs, outcomes, and beneficiaries in the same system as your fundraising. One dashboard shows your board what was raised and what it achieved.
Donor communications
Personalised thank-you letters, tax receipts, appeals, and impact updates. Connected to Marketing Cloud for email journeys that segment on giving history and interests.
Grant lifecycle tracking
Track every funder from prospect to renewal. Application deadlines, reporting requirements, award conditions, and funder relationship history in one place.
Volunteer management
Recruit, onboard, schedule, and retain volunteers. Track hours per person and per program. Identify your most engaged volunteers and the ones at risk of lapsing.
Agentforce for Nonprofits
AI agents that handle donor enquiries, acknowledge gifts, identify lapsed donors, and draft grant summaries. Automation that frees your team to focus on relationships, not admin.
— Core Capabilities
Three areas where Nonprofit Cloud does the most work.
Click any tab to see how it works inside the platform.
Raise more by knowing your donors better.
Nonprofit Cloud gives your fundraising team a complete picture of every donor, what they have given, what moved them to give, who referred them, and how they relate to others in your network. Campaigns, appeals, events, and online forms all feed into one record.
Household account model
Tracks families as one unit. Soft credits link every family member to gifts given in anyone's name.
Batch gift entry
Enter dozens of donations at once from events or mail appeals with one-click processing.
Matching gift tracking
Record employer matches, flag gifts eligible for matching, and track submission status.
Recurring giving management
Set up pledges, track lapsed donors, and send automated upgrade requests at the right moment.
Major gift moves management
Stewardship stages, ask amounts, and capacity ratings for your most important relationships.
Live Fundraising View
Community Health Fund
Goal: $100,000
84% · 47 days left
Education Access
Goal: $50,000
62% · 83 days left
$298k
raised this year
1,840
active donors
$162
average gift
94%
retention rate
10 free licences. For qualifying nonprofits.
Salesforce.org donates 10 free Salesforce licences to qualifying nonprofits through the Power of Us Program. That covers most small-to-medium organisations' entire team without a single licence fee.
Additional licences beyond 10 are available at a 40% discount from standard pricing. For most nonprofits, the total cost of Salesforce is significantly lower than the commercial alternatives, with far more capability.
We handle the application. Qualifying, applying, and getting approved is a process we have done before. We scope your eligibility, prepare the application, and make sure you get the right licences for what you need to build.
Who qualifies
Registered charities, NGOs, educational institutions, and foundations. Certain social enterprises qualify too. We assess eligibility as part of our first conversation.
What you get free
10 Salesforce Enterprise Edition licences, Nonprofit Cloud, Service Cloud, and access to the AppExchange. Enough to run fundraising, programs, and grant management for most teams.
Beyond 10 licences
Additional licences at 40% discount. Experience Cloud for donor portals, Marketing Cloud for email journeys, and Agentforce are all available at nonprofit pricing through Salesforce.org.
Application timeline
Approval typically takes 1 to 3 weeks once submitted. We help you gather the right documentation and submit a complete application. Most clients we work with are approved on first submission.
— Who It Fits
Built for every type of mission-driven organisation.
Nonprofit Cloud is not just for large charities. It scales from a 3-person team running their first CRM to a national organisation managing thousands of donors, dozens of programs, and a complex grants portfolio.
Health & Human Services
Case management, service delivery, client outcomes, referral networks, housing support.
Education Nonprofits
Student support programs, alumni engagement, scholarship management, grant fundraising.
International Development
Multi-country programs, field data collection, funder reporting, partner organisation tracking.
Foundations & Grantmakers
Grant application management, review workflows, award tracking, grantee reporting portals.
Arts & Culture
Membership management, event ticketing, donor cultivation, corporate sponsorship tracking.
Environmental Orgs
Campaign advocacy, volunteer coordination, major donor stewardship, government grant tracking.
Faith Organisations
Congregation management, giving records, small groups, outreach programs, volunteers.
Healthcare Nonprofits
Patient advocacy, community health programs, clinical trial recruitment, donor fundraising.
— Integrations
Connected to the tools nonprofits already use.
Click a category to see the tools we have wired into Nonprofit Cloud builds. Most projects touch three or four.
Online Giving
Payment & donation processing
Stripe
Card and direct debit processing for online donation forms, recurring gifts, and event ticket payments. Real-time sync of every transaction to Opportunity records.
Fundraise Up
Conversion-optimised donation pages with smart ask amounts, Apple Pay, Google Pay. Donor data syncs automatically to Nonprofit Cloud.
PayPal
PayPal and PayPal Giving Fund donations mapped to donor records. Handles international currencies for global fundraising campaigns.
iATS Payments
Purpose-built for nonprofits. Recurring giving management, batch processing, and chargeback handling wired to NPSP payment schedules.
Classy
Peer-to-peer fundraising, events, and crowdfunding. Campaign data, fundraiser activity, and donations pushed directly into Salesforce opportunities.
— What We Offer
From first licence to full platform.
We have worked with nonprofits at every stage, first CRM, data migration from spreadsheets, rescue of a previous failed implementation, and ongoing growth.
— How We Deliver
Five phases from application to live platform.
Built around the way nonprofits work, including the reality that your team is small and cannot afford long disruptions.
Discover
Understand your mission, workflows, team structure, and data. Scope the platform to your actual needs, not a generic nonprofit template.
Design
Configure the data model, user roles, donation flows, program structure, and reporting logic. Sign off before any build starts.
Build
Salesforce configured, data migrated and cleaned, integrations wired, forms and portals built. Iterative sprints, not a big-bang handover.
Train
Your fundraisers, program managers, and admins trained in the platform. Role-specific. Real data. Not a generic Salesforce course.
Support
Hypercare in the first month. Then ongoing support as your team grows into the platform and your needs evolve with your mission.
— FAQ
Frequently asked questions
Straight answers to the questions we hear most before a Nonprofit Cloud project begins.