Salesforce Experience Cloud
for customers, partners, and employees.
— Every audience. One platform.
EXPERIENCE CLOUD IMPACT · OUR CLIENTS
Overview
What is Salesforce Experience Cloud?
Experience Cloud is Salesforce's digital experience platform, built for creating branded portals, communities, and websites that connect your customers, partners, and employees directly to your Salesforce data.
Whether it's a self-service support portal, a partner deal registration site, or an employee intranet, Experience Cloud puts the right information in front of the right people without involving your internal team every time.
It's not just a portal. It's the layer between your business and everyone it works with.
— Key Features
Built for every experience your business needs to deliver.
Six capabilities that run across every portal type we build. Whether it is a customer self-service hub or an internal employee tool, these are the features your users will feel.
portals live in production across four experience types
Experience Builder
Drag-and-drop page building with real Salesforce data wired in. Content teams publish without code. Developers extend with custom components when the standard library is not enough.
Fully branded design
Colors, fonts, layout, and every component built to your brand guidelines. We map your design system into the portal at the theme level so every page inherits it automatically.
Live Salesforce data
What lives in Salesforce surfaces in the portal. Orders, cases, deals, documents. No manual sync. No exports. Users always see current data, and Salesforce permission rules control exactly what each user can access.
Single sign-on
Connect to your existing Okta, Microsoft Entra, Auth0, or Google login. Users sign in once with credentials they already have. No separate portal password, no extra account management overhead.
Agentforce AI chat
An AI agent embedded directly in the portal. It reads your Salesforce records, answers from your knowledge base, and can act, raising a case, rescheduling a delivery, checking an order, without a human in the loop.
Analytics & insights
Page views, search terms, drop-off points, and conversion funnels tracked from day one. Connected to GA4, Adobe Analytics, or Segment. Personalization rules target content to specific user segments.
Who Experience Cloud is for
Is Experience Cloud right for your team?
Experience Cloud works best for organisations that want to give external users structured, self-service access to Salesforce data. See if you recognise your situation.
B2B Companies with Partners
You have a channel partner network that needs deal registration, marketing resources, and pipeline visibility in one place, connected to your Salesforce data.
Customer-Facing Teams
Your support team is overwhelmed with inbound tickets that customers could resolve themselves with the right self-service tools and knowledge access.
Enterprise Organisations
You need to give different user groups, employees, contractors, customers, access to Salesforce data with strict security controls and no internal data exposure.
What We Build
Four portal shapes. One platform.
Click a type to see the tech stack, audience, and what sits inside.
Customer Portal
Self-service that reduces support volume and improves customer retention. Account management, order history, case submission, knowledge access, document exchange. Every record pulled live from Salesforce. Every permission enforced automatically.
TEMPLATE
Customer Account Portal
AUTH
SAML 2.0 / OIDC SSO
DATA
Account · Contact · Case · Order
RUNTIME
LWR (SSR enabled)
LOAD
FCP 1.4s (p75 production)
USERS
Customer Community Plus
Who It Fits
Six org types we have shipped portals into.
Different business model, same platform. The portal shape changes. The underlying CRM data does not.
B2C Brands
Customer account portals, order tracking, returns, loyalty programs. Authenticated, branded, fast.
B2B Manufacturers
Dealer portals, partner deal registration, distributor ordering, co-op fund management.
SaaS Companies
Customer success portals, product roadmap voting, feature request tracking, onboarding hubs.
Financial Services
Client portals, advisor communities, document exchange, compliance self-service. GDPR and data residency handled.
Healthcare Orgs
Patient access portals, member self-service, provider directories. HIPAA-covered under BAA.
Education & Nonprofits
Student portals, alumni communities, volunteer hubs, donor self-service. Experience Cloud licenses on reduced pricing.
What We Offer
Six services, one platform.
Whether you are starting from zero, fixing something broken, or adding to something live, we have a shaped engagement for it.
Integrations
Your portal, connected to your whole stack.
Experience Cloud sits on the same data model as the rest of Salesforce, so a lot of integration is already done. We wire up everything sitting outside it, payments, identity, content, marketing, analytics, so your users never feel the seams.
Most requested: SSO across Okta or Azure AD + custom branded login
Customers and partners shouldn't have to remember a separate Salesforce password. We wire Okta, Azure AD, Google, or a custom IDP into your Experience Cloud login flow, then style the entire login page so it looks nothing like Salesforce. SSO, MFA, social login, guest access, all on the same site.
Okta / Azure AD
SSO & identity management
Stripe / Adyen
Payment & billing flows
HubSpot
Marketing data sync
Salesforce Knowledge
Article publishing & search
Google Analytics 4
Site analytics & funnels
DocuSign
Contracts & e-signatures
Mulesoft / API
Third-party data integration
Cloudinary / S3
Media & asset CDN
How We Deliver
Six phases from blank slate to live portal.
Timelines are real, not aspirational. Based on actual portal deliveries.
Phase 01
Discover
User journeys, persona mapping, tech stack audit, authentication model, CRM data review.
Phase 02
Design
Design system, component library, Experience Builder config, information architecture, brand token mapping to LWR.
Phase 03
Build
LWC development, Experience Builder config, API wiring, SSO integration, CMS connection.
Phase 04
Optimize
Performance audit, Core Web Vitals, mobile QA, accessibility WCAG 2.1 AA, cross-browser.
Phase 05
Launch
DNS, CDN config, production org cutover, analytics instrumented, admin training completed.
Phase 06
Evolve
Feature sprints, CMS editor support, release management, performance monitoring, roadmap.
FAQ
Frequently asked questions
Straight answers to what most teams ask before getting started.