Salesforce Commerce Cloud
Your storefront should convert, not just exist.
— High-converting, deeply integrated B2B and B2C commerce experiences.
COMMERCE CLOUD IMPACT
Built to launch, not to convert
No Einstein AI. No merchandising strategy. No performance tuning. You launched, but you're not competing.
Orders across five disconnected systems
Fulfilment in a spreadsheet, returns in email. Every customer service call costs more than it should.
B2B buyers through a consumer checkout
Contract pricing and approval flows can't be retrofitted. Your business buyers are leaving for someone who built it right.
Enterprise e-commerce
that scales with you.
Salesforce Commerce Cloud covers B2C storefronts, complex B2B portals, unified order management, and Einstein AI, all connected natively to Salesforce CRM and Service Cloud.
It runs on two distinct platforms, B2C Commerce for consumer retail and B2B Commerce for business buying, with a headless React layer (Composable Storefront) for teams that need full frontend control.
Commerce Cloud without Einstein AI is a catalogue with a checkout. We configure the intelligence layer at implementation, not after the conversion numbers disappoint.
B2C Commerce
Consumer storefronts and D2C brands. Merchandising, promotions, Einstein AI, multi-site, and multi-currency, on SFRA or Composable Storefront.
B2B Commerce
Account hierarchies, contract pricing, purchase orders, approval workflows, and punchout (OCI/cXML) for distributors and manufacturers.
Order Management (OMS)
Unified order lifecycle, fulfillment, inventory, BOPIS, ship-from-store, and returns, connected to your WMS, 3PL, and Service Cloud.
Einstein AI for Commerce
Product recommendations, predictive search, and visual search, native to Commerce Cloud, improving conversion without manual merchandising rules.
What it does
out of the box.
Six core capabilities, each one solving a problem that homegrown or legacy platforms handle badly.
Storefront Builder
SFRA for rapid template-based builds. Composable Storefront (PWA Kit) for headless React implementations with full UI control.
Catalogue & Merchandising
Hierarchical catalogue with variants and bundles. Slot-based merchandising lets teams promote products without touching code.
Einstein AI & Search
Recommendations that learn from every session. Predictive search, visual search, and zero-code personalization, no ML engineering required.
Order Management
Unified order lifecycle from purchase to return. BOPIS, ship-from-store, and WMS/3PL integration built in.
Payments & Checkout
Salesforce Payments native, plus Stripe, Adyen, and Klarna via SCAPI. Apple Pay, accelerated checkout, and BNPL supported.
B2B Account Management
Account hierarchies, buyer roles, contract pricing, PO support, and punchout integration (OCI/cXML) for Ariba, Coupa, and similar.
Which edition fits your model?
We scope the right platform before any licence conversation.
B2C Commerce
CONSUMER RETAILConsumer storefronts and D2C brands with merchandising and Einstein AI.
- SFRA & Composable Storefront
- Product catalogue & promotions
- Einstein recommendations & search
- Multi-site & multi-currency
B2B Commerce
BUSINESS BUYINGComplex B2B portals with account hierarchies and contract pricing.
- Account hierarchies & buyer roles
- Contract-based pricing per account
- Purchase orders & approval flows
- Punchout (OCI / cXML)
Composable Storefront
HEADLESS / PWA KITReact-based headless frontend for teams needing full UI control.
- React-based frontend
- Salesforce Commerce APIs (SCAPI)
- CMS & component control
- Performance-optimised by default
Order Management
OMS / FULFILMENTUnified order lifecycle across all channels and fulfilment nodes.
- Omnichannel order routing
- BOPIS & ship-from-store
- Returns & exchange management
- WMS & 3PL integration
What we do with
Commerce Cloud.
Every phase covered by the same team, no handoffs between scoping, build, and support.
Commerce Platform Assessment
We audit your current stack and produce a realistic scope, platform selection, architecture blueprint, and edition recommendation before any licence conversation.
B2C Storefront Implementation
Full B2C build, catalogue, merchandising, promotions, checkout, payments, and Einstein AI, on SFRA or Composable Storefront depending on your team's needs.
B2B Commerce Implementation
Account hierarchy setup, contract pricing, buyer role management, purchase order workflows, and punchout integration for your distributor or manufacturer model.
Order Management & Fulfilment
End-to-end OMS, routing rules, inventory nodes, BOPIS, returns, and integration with your WMS, 3PL, and Service Cloud for agent visibility.
ERP, PIM & System Integration
Commerce Cloud connected to SAP, Oracle, NetSuite, Akeneo, and payment gateways, bidirectional sync for orders, inventory, and product data.
Platform Migration to Commerce Cloud
Migration from Magento, Shopify Plus, or legacy platforms, product data, URL redirects, SEO preservation, and parallel-running periods to de-risk cutover.
Discovery to live storefront.
Six phases. Milestones and sign-off at each gate.
Discovery
Commerce audit, platform selection, architecture blueprint
Design & Data
Catalogue structure, data model, integration design
Storefront Build
SFRA or Composable, Einstein AI, checkout, payments
Integrations
ERP, PIM, OMS, WMS, analytics, payment gateways
QA & Testing
Load testing, conversion optimisation, UAT
Launch & Grow
Go-live, merchandising enablement, ongoing support
Commerce implementations fail after launch.
Going live is easy. Conversion rate, catalogue quality, and AI performance are where most projects fall short.
Built to convert, not just launch
We configure Einstein AI, tune search relevance, and set up merchandising rules at implementation, not as a post-launch upgrade when the numbers disappoint.
B2C and B2B, both in-house
Most commerce partners specialise in one. We've delivered both B2C storefronts and complex B2B portals with contract pricing and punchout. One team for the whole scope.
OMS treated as a first-class citizen
Order management is usually the afterthought that becomes the most expensive problem. We scope OMS alongside the storefront, not as a post-launch retrofit.
Connected to your Salesforce org
Your Commerce Cloud connects to Sales Cloud, Service Cloud, and Marketing Cloud from the start, customer data unified, not siloed by product line.
Migration experience, not just greenfield
We've moved businesses off Magento, Shopify Plus, and bespoke platforms, with SEO preservation and risk-managed cutovers. We know what breaks and how to prevent it.
Same team, start to finish
The people who discovered your requirements build the storefront. The people who built it support it post-launch. No handoffs. No knowledge lost at go-live.
— FAQ
Frequently asked questions
Straight answers to the questions we hear most before a Commerce Cloud project begins.